It seems our government has finally woken upFrom the Nigerian GuardianYar'Adua orders probe of British Airways incidentPRESIDENT Umaru Musa Yar'Adua has directed the Minister of State for Transportation (Aviation), Mr Felix Hyatt, to begin an urgent investigation into a March 27, 2008 incident in which British Airways (BA) allegedly ordered more than 100 Nigerians off its London to Lagos flight "for protesting against the brutal treatment of a deportee aboard."Yar'Adua, who is in Germany for a medical review, asked Hyatt to take all necessary measures and protect "the travelling public from the humiliation they face daily from foreign airlines."
A source told The Guardian that the President had seen reports of the incident from the British media, expressing "disgust" at the "seeming non-chalant attitude of BA officials."He, therefore, directed that since the minister has not forwarded any report of the incident to his office, he should be formally written to investigate the incident and report back to him.
The source added: "The President is said to be concerned by the recent resurgence of complaints about the poor treatment, discrimination and downright abuse meted out to Nigerians by some foreign airlines operating in the country."The President has also directed the minister to make it absolutely clear to all foreign airlines operating in Nigeria that under no circumstance will his administration tolerate the subjection of Nigerian passengers to less than acceptable standards of treatment." Labels: Boycott, British Airways, Outrage
The Guardian's Reuben Abati has also added his own two kobo to the issue, here's his article from Nigeria Village SquareAyodeji Omotade vs. British AirwaysBy Reuben Abati
On one or two internet sites, particularly Nigerian Village Square, Nigerians are up in arms against the airline, British Airways over the maltreatment of 135 Nigerian passengers and one Ayodeji Omotade on a March 27, 2008, BA flight to Lagos from Heathrow, London. Readers of Omotade's story, which he tells with transparent pain and agony have been asked to send protest comments to the CEO of British Airways, amid nationalistic calls for the boycott of British Airways by Nigerian passengers. It is strange that more than a week later, there has been no response from British Airways to this public relations crisis on its Lagos route. It is either the public relations managers of British Airways are asleep, or they have chosen to treat this as a piece of irritation, or they are assured that since the protesters are angry internet commentators, their indignation would soon pass unnoticed. If the latter reason explains the seeming arrogance of British Airways and its CEO, then it clearly underestimates the influence of internet journalism. With increasing ICT penetration and access to interconnectivity, more persons are spending more time daily on the world wide web, which they now rely on for a broad range of activities including conversation, romance, therapy and education. The number of Nigerians, especially in diaspora, who falls into this category continues to increase, the same with internet sites on Nigerian affairs, with the most active and the most interactive being in my estimation, the Nigeria Village Square. No serious business should take any debate about its affairs on the internet lightly. Nor should it underestimate the increasing power and influence of citizen journalists, those ordinary men and women who practice journalism simply because they have a story to tell, and they are so moved by events they cannot afford to keep quiet. But the story of Omotade's agony is told not just in Nigeria Village Square, it was also reported in The Mirror of London.What is missing in The Mirror report, but which Omotade provides in his own account is the ordeal which he, Omotade, is now undergoing in the hands of the British authorities. He has been charged to a Magistrate court. Investigators are asking him to provide pay slips and bank statements to enable them establish the source of the money that was found in his possession. British Airways kept his luggage for more than a week; when it was returned, one of the bags was damaged. Omotade was not a Naomi Campbell, playing the prima donna and slapping policemen at the airport, his only offence was that he dared to speak up for a compatriot in distress who was being deported back to Nigeria and who was screaming: "I go die". He is being punished and victimized, he has now been banned from flying British Airways for life (!), for being outspoken. The other 135 passengers had also protested, but Omotade had to be singled out by British Airways as a scapegoat. Omotade may at the end of the day get the apology and the compensation that he seeks, but to get to that point, he should assert his rights beyond mere complaints on the internet, send a formal complaint to BA, go to court, but it is the mindset, the sociology of air travel, the politics, that has informed his maltreatment that should be addressed. Since 1999, the Nigerian government has been making efforts to work on Nigeria's image abroad, to transform the country from being regarded as one of the last outposts of military dictatorship into an open, democratic society, but whatever has been done and gained in this regard has been hobbled by the grand failure of domestic policy, and the failure, also, of national character. Nigeria remains in the eyes of the world, a country that is badly run, badly led and whose citizens in desperation have taken to a life of constant emigration and crime. Every Nigerian that shows up in a foreign land, including African countries, is immediately regarded as a security risk. We have this strange image out there of a loud, ungovernable people, in whose inner recesses exists a craving for the short cut and disdain for rules and standards. It is the likes of that deportee on that British Airways flight who have brought this opprobrium on our heads, it is the likes of Obasanjo, godfathers like Adedibu and all the thieving Governors and Ministers, whose stories are well known in Europe and the United States who have brought us so much undeserved shame. The deportee kept shouting: "I go die" .Even in his distress, it was probably simulated, his compatriots felt for him and tried to defend his right to live. But the British flight crew must have stretched the situation into the hall of prejudices: the pilot had to evict the Nigerian passengers because he had imagined that their complaints could have ended up as "a hijack operation". "Can't put anything past these Nigerians", he must have concluded. We are the victims of some of the worst stereotypes, and profiling systems, in the world. A young lady travelled to Mauritius recently only to discover that every Nigerian is referred to suspiciously as "the Green Passport" by the people of Mauritius. We are not the only country in the world using a green passport, but ours is the only green passport that carries a stigma. It is not only the British Airways that is guilty. Hotels, restaurants, super markets, foreign government authorities all treat Nigerians suspiciously. A credit card originating from Nigeria is subjected to more than ordinary scrutiny. Ayodeji Omotade is a British citizen but that did not stop the BA and the British police from treating him shabbily. If he is Nigerian, then there must be something about him. So, they refused to listen to his pleas that he had not committed any crime or disrupted the activities of the almighty British Airways. They had to investigate the source of the one thousand six hundred pounds (about $3, 200) that they found on him. They probably thought he could be a money laundering agent for one of those corrupt Nigerian public officials. They have seen so many in the recent past, they would rather not take any chances. But there was a curious class dimension to the politics of the British Airways flight. Only the passengers in the economy cabin were evicted. Now, economy passengers on Nigerian routes have quite a reputation with all airlines. They are loud, they carry excess luggage, and when you pry into that luggage, they are either transporting cray fish and snails into England or they are going back into their country with bagfuls of toothpaste, chocolate, toilet rolls, and so on. This kind of behaviour sends signals of poverty and underdevelopment, and so those funny hostesses treat economy passengers on Nigerian routes snobbishly, sometimes, they spray disinfectants straight into your face! Often times, I suspect they think we are bringing lice aboard the flight. We must link all of this to the unusual vigilance that any flight to or from Nigeria generates at foreign airports. All the dogs are brought out, all the guns are cocked, all eyes are on us. We are treated like terrorists, but terrorists of a different kind. The Ministry of Foreign Affairs under Ojo Maduekwe has been talking about citizen diplomacy. This is a major area of assignment for Ojo and his team. The ordinary Nigerian citizen out there in the world, be he a crook or a gentleman is entitled to the protection of the Nigerian government, insisting on his right to human dignity. But the best way to earn the respect of the world, for the country and its citizens is to run a country where things work, a country that is truly deserving of respect. Much of what goes into human relations is visual. We have a continuing challenge to turn Nigeria into a visual delight not the eyesore that it is at the moment. Having dealt with the internal dimension of the problem, let me now add that the arrogance of the British Airways authorities is insufferable. This arrogance derives in part from the unusual dominance that BA enjoys on the Lagos-London -Lagos route, making this route one of the most profitable worldwide for the airline. This has not translated into due courtesy to Nigerian travellers, rather it has encouraged contempt on the part of the airline. The Nigerian aviation authorities must take a second look at the London route, and open it up a bit more, make it more competitive and offer Nigerians a wider range of choices. Would BA ban anybody for life on its airline, just for expressing an opinion, if it did not think we are still in the era of British imperialism? In specific terms, the Bilateral Aviation Services Agreement (BASA) between Nigeria and Britain allows 21 frequencies for British airlines and 21 frequencies for Nigerian airlines on the Lagos-London route. But at the moment, the British Airways enjoys more frequencies than other airlines, it flies into Lagos and into Abuja, and sometimes it does so more than seven times in a week. Why? The 21 frequencies for Nigerian airlines is shared by Bellview, Arik Nigeria and Bellview. The 21 frequencies for British airlines is meant to be shared by Virgin Atlantic, British Airways, and British Midlands. But British Midlands is not on the route. British Airways currently uses its frequency, granting it an undue advantage and even when it exceeds its quota, Nigerian aviation authorities look the other way. The British Airways authorities need to be reminded that when General Sani Abacha banned the British Airways in the recent past, and BA had to relocate to Ghana, the airline almost bled to death. Also, in the post-9/11 season when BA scaled down n its trans-Atlantic operations, it was sustained largely by its Lagos-London route and the ever traveling crowd of Nigerians. All Nigerian customers of British Airways deserve more respect than they seem to be currently getting. -------------------------------------------------BA is a Bad AirlineCheck out the number of websites with complaints about this company, if you wanted to register the domain 'boycottBA' or 'BritishAirways sucks', forget it, it seems this company has a long history of treating its customers like shit..BA Boycott.comBritish Airways Sucks.comComplaints Board: British AirwaysBA worst in Europe for lost bags and delays (The Times)British Airways: The world's least favourite airline? (The Times)British Airways top airline for lost luggageBritish Airways Passenger Dies, Remorseful Airline Promptly Loses His Luggage Labels: Boycott, British Airways
From Nigeria Village SquareBritish Airways removes 136 Nigerians from Flight
On the 27th of March 2008 at about 12:30pm, I boarded the British Airways flight BA75 and I went straight to seat 53C.
On getting to my seat, there were noises from an individual being forcibly restrained but who was not visible because some police officers and some plain clothes people held him down. The noise continued for more than 20 minutes and I was concerned because the individual was screaming in agony and shouting in pidgin English “I go die” meaning, I will die. I pleaded with the officers not to kill him and my exact words were “please don’t kill him”.
The British Airways staff said that the officers were doing their jobs and that nothing was going to happen. The noise became louder and other passengers started getting concerned and were complaining especially about their safety. The situation continued for another 15 minutes after I got on.
Eventually, a member of the cabin crew announced that the passenger was going to be removed and the passenger was removed from the plane and we all thought that was the end of the situation.
Five minutes later, two members of the cabin crew arrived with about 4 police officers and told me to get off the plane. I asked what the matter was and they said that I was not going to travel with the airline because the cabin crew thought I had been disruptive by questioning the noise being caused by the person that was removed. I pleaded with them that I was going for my brother’s wedding and that I had all his stuff with me.
I was dragged out of the plane as if I was resisting arrest. As we got to the corridor that linked the plane with the terminal building, I was slammed against the wall and made to sit on the floor. I was still pleading with them telling them that they had completely misunderstood me and that I was only complaining about the situation regarding the disturbances caused by the deportee they were trying to restrain and subdue. I was on the floor for about 20 to 25 minutes.
Another passenger was brought to the corridor as well and he was also pleading with the officers.
I was later put in the back of the police van at about 1:50pm and I was locked up there for about an hour or more still handcuffed. I was formally arrested approximately 2:30pm and my rights were read to me. Before the arrest in the van, I managed to reach for my pocket and brought out my mobile phone. I made some phone calls to my wife, sister and a friend while the low battery sign was on because I was all alone and still handcuffed.
I was later driven to the police station where I was formally checked in. I was in police custody for almost 8 hours and later released on bail after the interview with the duty solicitor and the detectives. I had £473.00 on me which was seized as well as £90.00 sent to my mother in-law from my sister in-law and £1,050.00 given to me by my cousin who is a doctor for the upkeep of his parents in Nigeria. All the money together was £1,613.00.
I was told that I would appear in a magistrate court to prove the money was not meant for crime or proceeds of crime. The officer told me that they will like to see traceability and that I needed my payslips and bank account detailing my payments and withdrawals as well as my cousin’s payments and withdrawals.
I was released but without the money. I made my way to terminal 4 and arrived there at about 12:30am but the British Airways kiosks were closed. I was directed to the staff room and told them that I wanted to rebook my trip to Lagos. A lady told me to give her my ticket and she stated that British Airways has banned me from travelling with them indefinitely and that only the managers can use their discretions because I was a ‘disruptive passenger’.
I requested for my 2 piece luggage and she told me that the section will be opened later at about 5:30am and I will be escorted in to collect them. I slept on the chair and waited till about 5:30am and attempted to rebook my ticket but was told that British Airways refused to take me. I decided to go and pick up my stuff and I was told that my luggage were missing. I was handed a form with reference number LONBA90924.
At this point, I became totally stranded because I could not leave without my luggage because it contained my brother’s wedding suit, shirts and accessories.
I was on the phone with my wife and she wanted to book an alternative flight that departs at 10:15am so that I could make it for the wedding. This was not possible because British Airways refused to disclose where my luggages were and did not remove my luggage from the flight when they called the police to arrest me.
On Monday 31st of March, I appeared at the Magistrate court but was told that a decision was made about the £1,613.00 that was seized from me. The police had been granted a further 90 days to hold on to the money pending their investigation. I was given the officer’s details . He requested 12 months bank statements and 6 months payslip to prove that the £473.00 that belongs to me was not proceeds of crime and also requested that the £1,050.00 that was given to me by my cousin for his parents should also be traced to my cousin’s 12 months bank statement and 6 months payslip. DC Webster has promised to write me detailing these requests.
Still on Monday 31st of March 4 days after I was taken off the plane, I made extra efforts to find out the whereabouts of my 2 piece luggage (LONBA90924), because they have not been sent to my address as promised by calling the lost baggage section at 13:44hrs and spoke to a man called Neil who said that, it is difficult for them to trace my bags and that there is a strong possibility that they might be in Lagos. He suggested that I should call back in 24 hours.
Eventually, one week and one day later, my bags were brought to me at home. One was badly damaged and the other was intact. British Airways delibrately made sure I missed the wedding because if they were kicking me off their flight, they would have removed my bags from the flight. They were all there when the police officers made me to sit on the floor and heard me pleading to allow me fly for my brother's wedding. I could have made either KLM or Virgin Nigeria the following Friday morning.
I will not want to believe that the authorities involved in the situation deliberately or cleverly punished me unnecessarily out of frustration for not being able to restrain or subdue a deportee or that I as a fee paying passenger was accused of affray with violence when I was voicing my concerns about the disturbances caused by the deportees. I never mentioned any abusive or swear words neither was I physically threatening anyone.
My luggage mysteriously was lost and I have been banned on all British Airways flights without a chance to say my part of the story to redeem myself. 135 passengers were asked to leave the flight because they expressed displeasure regarding the disturbances caused by the deportees and the officers trying to restrain him. My ticket was even refused to be endorsed by BA to enable me to fly with another airline. I need full compensation of my loss and also a letter of apology from British Airways.
Regards
Ayodeji Omotade
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Labels: Boycott, British Airways
http://www.respectnigerians.com/BoycottBA.pdf
